View our Privacy Policy

Last updated: May 18, 2026
Lettow Plumbing & Restoration (“we,” “our,” or “us”) respects your privacy. This policy
explains what information we collect, how we use it, and when we may share it while
providing plumbing, pumping, and restoration services.


1. Information We Collect
We collect only the information needed to respond to inquiries or provide services,
including:


  • Name, phone number, and email
  • Service address
  • Details about requested plumbing, pumping, or restoration work
  • Photos and videos taken at the jobsite for documentation, training, compliance, or
  • Marketing (we avoid identifying details unless we have permission)
  • Photos or information you provide through text, email, or our website form
  • Information submitted through our website form
  • Text messages you send to our business number


We also collect basic, non-identifying website analytics data (such as general traƯic
patterns). Analytics tools may vary over time.


2. How We Store Information
We store information in the tools we use to run our business, including:


  • CompanyCam (job notes and photos/videos)
  • Email
  • Spreadsheets
  • Cloud storage (Google Drive, OneDrive, Dropbox)
  • Accounting software (such as QuickBooks)
  • Paper invoices, job notes, and contracts


We keep information only as long as needed for service, recordkeeping, or compliance.


3. How We Use Information
We use your information to:


  • Respond to inquiries
  • Schedule and complete plumbing, pumping, and restoration services
  • Provide estimates, invoices, and service documentation
  • Maintain accurate service records
  • Communicate about appointments or service updates


We may send occasional service-related or promotional messages, but not on a regular
schedule.


4. When We Share Information
We share information only when necessary to perform services or meet legal
requirements, including:


  • JEA, FOG BMP, and other municipal utilities or compliance systems
  • Disposal facilities (for grease-trap waste manifests)
  • Subcontractors or restoration partners assisting with a job
  • Insurance companies when a customer requests claim support
  • Our accountant or bookkeeping service


We do not sell your information or share it with marketing companies.


5. Your Choices
You may request to update or delete your information at any time, but we are required to
keep select collected data for regulatory or accounting purposes.
To make a request, contact us at:
Email: lettowplumbing@gmail.com


6. Updates to This Policy
We may update this policy as needed. The “Last updated” date reflects the most recent
version

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